Messages sit unanswered overnight and the customer buys elsewhere.
AI Agents · Agentic AI Workflows
Social Media
Social Media
Automation
AI agents that answer, post and follow up across every channel your customers use, working inside Octave One. Your team approves what goes out; the agents do the rest.
WhatsApp
Instagram
Facebook
LinkedIn
YouTube
Email
Why Automate
Six apps, one small team,
Six apps, one small team,
and customers who expect a reply now
Social media is where your enquiries start, and where most of them are lost. The work is repetitive, it never stops, and it is spread across apps that do not talk to each other.
The same post is rewritten and uploaded separately for every platform.
A serious enquiry in a comment thread never reaches the sales team.
Nobody can say which post or channel actually brought in the business.
AI Agents
A digital team for
A digital team for
every channel
Each agent has one job, the context it needs from your records, and a clear point where a person takes over. We design, train and deploy them around how your business talks.
Reply Agent
Reads each incoming message and drafts a reply in your tone, using the customer’s deal and order history. Routine questions are answered at once; anything sensitive is handed to a teammate.
Content Agent
Turns a product description or a brief into captions sized for each platform, with hashtags and a suggested time. One idea becomes a week of posts.
Publishing Agent
Schedules approved posts to the chosen accounts, publishes them through each platform’s official API, and reports back if anything fails.
Lead Agent
Spots buying intent in messages and comments, creates the lead with its source, scores it, and assigns it to the right owner in the CRM.
Engagement Agent
Watches comments and mentions, answers the simple ones, flags complaints for a person, and moves real conversations into the inbox.
Insights Agent
Pulls reach, likes, comments and clicks back from the platforms and tells you in plain words what worked, what did not, and what to post next.
Agentic AI Workflows
Agents that hand work
Agents that hand work
to each other
A single agent answers a question. An agentic workflow finishes a job: several agents plan the steps, pass the work along, check the result and stop for approval where it matters.
Enquiry to lead
- ListenA message arrives on WhatsApp or Instagram.
- UnderstandThe Reply Agent reads it with the customer’s history.
- RespondA reply is drafted, and sent or queued for approval.
- RecordThe Lead Agent creates the lead and assigns an owner.
- Follow upA task is set so the enquiry is never forgotten.
Idea to published post
- BriefYou pick a product or type one line.
- DraftThe Content Agent writes a version for each platform.
- ApproveA second person reviews and approves the post.
- PublishThe Publishing Agent posts it now or on schedule.
- MeasureThe Insights Agent reports how it performed.
Comment to conversation
- WatchThe Engagement Agent reads new comments.
- SortPraise, question, complaint or buying intent.
- ActSimple questions are answered in the thread.
- EscalateComplaints and leads go to a named teammate.
- CloseThe outcome is kept on the customer’s record.
Built On Octave One
The agents work where
The agents work where
your business already runs
Automation is only as good as the records behind it. Octave One already holds your channels, customers, deals, products and stock in one place, so an agent can act across all of them instead of guessing from a single chat.
WhatsAppReceive and answer business messages, with pictures and documentsInstagramPublish posts, answer comments and direct messagesFacebookPublish to a Page, answer comments and MessengerLinkedInPublish to a company page or a personal profileYouTubeConnect a channelEmailSend and receive from a shared mailbox, threaded into conversationsWebsite formEnquiries from your site arrive as conversations
One inbox
Every message from every channel lands in one list in Reach, where it can be assigned, snoozed or closed.
Write once, post everywhere
Choose the accounts, publish now or schedule it, and require approval before a post goes out.
Straight into the CRM
An enquiry becomes a lead with its source and owner, then a contact and a deal, without retyping.
Human In Control
Automation you can
Automation you can
switch off, check and trust
An agent that posts in your name needs limits. Every deployment is set up so your team decides how much the agents do on their own.
Approval before it goes out
A post can require approval, so the writer, human or agent, is never the only one who saw it.
Official APIs only
Channels connect through each platform’s official API. There is no third-party connector in between and no scraping.
Credentials stay encrypted
Access tokens and mailbox passwords are stored encrypted and are never shown again after they are saved.
Permissions apply to agents too
An agent sees only what the permission set it runs under allows, enforced on the server.
A person for the hard cases
Complaints, pricing exceptions and anything the agent is unsure of are handed to a named teammate.
Everything on the record
What was received, drafted, approved and sent stays on the conversation, so it can be reviewed later.
How We Deliver
From first call to
From first call to
agents at work
- 01We map your channels, the questions customers ask most, and who answers them today.
- 02We set up Octave One and connect your accounts in Reach.
- 03We design the agents and workflows, with your tone, your products and your approval rules.
- 04Agents start in draft-only mode. Your team reviews every reply and post.
- 05As confidence grows, routine work is switched to automatic, one step at a time.
Put your channels to work
Tell us which channels you sell on and we will show you what an agent can take off your team’s plate.